Contact Customer Care

     Payment Options

     Sales Tax

     Shopping Codes/ Coupons/ Rebates

     Shipping / Delivery

     Guarantees / Returns

     59 Bridge Street (Warehouse Facility)

     Cancellations

     South Barre, VT 05670

     Choosing Other Product Options

     Ordering A Product Not Shown

     Email Us

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Sales Tax

Shopping Codes / Coupons / Rebates

CARECODE

Just start shopping! Once you're ready to checkout, enter the CareCode of the organization you would like to show your support for (see CareCode page for a list of organizations) and your donation will be combined with all the other donations from that organization's supporters. Each time the donation total exceeds $100.00, a check will be sent directly to that organization. Donations are 10% of your total purchase made with Isabelle's Lighting. Every online purchase will qualify.

This offer is available for online purchases only and may not be combined with any other shopping code offer.

ENERGY STAR COUPON REBATE

Though many states run various Energy Star coupon rebate programs, Isabelle's Lighting (based in Vermont) is only setup to offer the rebates offered from the Vermont Energy Star program through Efficiency Vermont.

To benefit from the coupon rebate, an eligible Vermont electrical utility customer simply needs to place their order with Isabelle's Lighting as normal.

The coupon rebate will NOT be reflected in the checkout price.

After receiving your order, we will verify eligibility and if so, we will reduce the total order amount by the appropriate coupon rebate amount and process your order accordingly. The invoice you will then received from us (via e-mail) will show the coupon rebate has been applied. We will complete all paperwork that you would otherwise have completed had this been a 'brick-and-mortar' store purchase.

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Shipping / Delivery

Isabelle's Lighting now offers FREE Shipping Storewide (a flat $7.90 handling fee will be added to any size Light Bulb or Accessory order). Please contact Customer Support for Alaska, Hawaii and International shipping costs.

You can expect to receive your order in just 3 to 7 business days from the day you place your order (orders placed after 12:00 Noon Eastern Time will be processed to ship on the following business day). Certain items are made to order and may require more time as noted in the product's description. You are invoiced and billed when your order is processed to assure you the quickest delivery time.

Orders containing multiple items may ship from different warehouses. Our vendor warehouse will determine the best delivery carrier and method based on the product that is being shipped.

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Guarantees / Returns

SHOPPING GUARANTEE

We Guarantee the quality of our products. All products from Isabelle’s Lighting have a 6-Month Limited Warranty (unless otherwise stated in the product's description) that covers any product defects. Notify our customer care department at 800.639.2609 in the event of a product failure. We will gladly allow an exact exchange at no additional cost.

RETURN POLICY

Your Satisfaction is important to us. If, for any reason, you are not satisfied with your purchase from Isabelle's Lighting, simply contact our customer care department at 800.639.2609 within 30 days for a Return Authorization Code. We will promptly refund your money or allow an exchange. A Restocking Charge of 20% will only apply to all items returned where Isabelle’s Lighting has made no error in merchandising or shipping. Please understand that we cannot accept returns for products after they have been installed or are returned back in an un-sellable condition or not in their original packaging. This return policy does not apply to purchases for lamp shades and replacement glass, and any items purchased for stock or inventory.

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Cancellations

As we process your order the same day it is received, it is common to have your order ship the same day.

In the event that you would like to cancel your order, we need to confirm with our vendor warehouse manufacturer that your order has not been shipped. Once we have confirmation that your order has been cancelled, we will credit your account.

If we are unable to cancel your order, if it has already been shipped, please do not refuse the shipment as this could result in restocking fees being assessed. Please instead contact our Customer Care for return instructions.

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Choosing Other Product Options

Isabelle's Lighting offers EVERY product option for the companies we represent.

In some cases, where all the options can not be displayed on our site, our products will have an option such as "Select Another Shade (contact Customer Care)" or "Contact Customer Care for Other Options". Our instructions below will guide you through the process of ordering your custom option:

Choosing Other Product Options Ordering Instructions

1. Identify the option you would like (contact us if you need to know what options are available) and request a quote from our Customer Care department.

2. We will provide you with a part number and price for your option.

3. Proceed to the product you wish to purchase and simply choose the option with the text “contact Customer Care”.

4. Continue through to the end of the checkout process where you will click on the text “Add special instructions to this shipment”. Type “Please add (the part number of your option) for (the price of your option)". Your grand total will not reflect the amount of your option.

5. When we receive your order, we will process it accordingly and email you an invoice that will reflect the total including the option you have selected.

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Ordering A Product Not Shown

Isabelle's Lighting offers products from many quality manufacturers that we have offered our customers through our history since1970.

As our presence on the internet in relatively new (since May 2005), we are working hard to get everything we offer on-line. In the mean time, if we carry something, but do not show it on our site yet, we will give you a quote so allow you to take advantage of any promotions we are offering by phoning in your order to 800.639.2609 (or 802.476.8787).

A flat $7.90 handling fee will be added to order proceeded on this form. Bulbs (that normally are charged a $7.90 handling fee anyway) will not be charged a second handling fee. Shipping is otherwise FREE.

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